Refund policy

At Homisu, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

1. 30-Day Return Window

You have 30 days from the date you received your item to request a return. If 30 days have passed since your delivery, we unfortunately cannot offer a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, the item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. Returns are accepted for:

  • Defective or damaged products.

  • Incorrect items shipped.

  • Customer reasons (e.g., change of mind, wrong size, or unwanted item).

3. How to Start a Return

  1. Contact Us: Email us at support@homisu.store to initiate the request.

  2. Provide Details: Please include your order number, the reason for the return, and supporting photos if the item is damaged.

  3. Shipment: Once approved, we will provide instructions on where to send your package.

  4. Return Address: 130 Browns Valley Pkwy, Vacaville, CA 95688, United States.

4. Damaged or Wrong Items

Please inspect your order upon arrival. If the item is defective, damaged, or you receive the wrong item, contact us within 48 hours at support@homisu.store so we can evaluate the issue and make it right immediately.

5. Refunds

Once we receive and inspect your return, we will notify you of the approval status.

  • Approval: If approved, you will be automatically refunded on your original payment method within 10 business days.

  • Processing: Please remember it can take some time for your bank or credit card company to process and post the refund to your account.

6. Return Fees & Costs

We believe in transparent pricing and a stress-free shopping experience:

  • Restocking Fee: $0.00 (We do not charge any restocking fees).

  • Return Shipping Fee: $0.00 (We provide a pre-paid shipping label for all eligible returns at no cost to the customer).

  • Final Cost: You will receive a full refund of the original purchase price once the return is processed.

We accept exchanges for eligible products within the 30-day window. To request an exchange, contact our support team with your order details and the desired replacement item.

Customer Support

Store Name: Homisu

Email: support@homisu.store

Phone: +1707-897-6507

Live chat: Available on our website

Address: 130 Browns Valley Pkwy, Vacaville, CA 95688, United States

Business Hours: Monday – Friday, 09:00 AM – 05:00 PM (PST)