Β Help & Support FAQ
At Homisu, we prioritize transparency and customer satisfaction. Below you will find detailed information regarding our operations, shipping, and returns to ensure a seamless shopping experience.
1. Ordering & Cancellation
How do I place an order?
Simply select your premium pillows or bedding sets, add them to your cart, and complete our secure checkout process.
Can I cancel my order?
You haveΒ 12 hours from the time of purchase to request a cancellation. Once an order has entered the processing phase, it can no longer be cancelled but may be returned after delivery.
Will I receive an invoice?
Yes, a digital order confirmation and tax invoice will be emailed to you immediately after purchase.
2. Shipping & Delivery Policy
Where do you ship?
We ship exclusively to theΒ United States.
What are your shipping times?
*Β Handling time: 1β3 business days (MonβFri).
Transit time: 2β5 business days (MonβFri).
Total Delivery Time: 3β8 business days.
What are the shipping costs?
Standard Shipping: $4.99 on all orders.
How do I track my package?
Β A tracking number from USPS, FedEx, or UPS will be sent to your email as soon as the order ships.
3. Returns, Refunds & Exchanges
What is your return window?
We offer aΒ 30-day return policy. You have 30 days after receiving your item to request a return.
What is the return fee? Free Returns.
Homisu covers the return shipping costs for all eligible returns.
How do I start a return?Β
Contact us atΒ support@homisu.store to receive a prepaid return shipping label and instructions.
When will I receive my refund?
Once we receive and inspect your return, refunds are processed to your original payment method withinΒ 10 business days.
Do you offer exchanges?
Yes, we accept exchanges within 30 days. To request an exchange, contact our support team at support@homisu.store with your order details and the replacement item you'd like
4. Payment & Security
Which payment methods do you accept?
We accept all major credit cards, includingΒ Visa, Mastercard, American Express, and Discover. For a faster checkout, we also support secure digital payment gateways such as PayPal, Shop Pay, Apple Pay, and Google Pay.
Is my payment information secure?
Absolutely. Your security is our top priority. Our website usesΒ SSL (Secure Sockets Layer) encryption to protect your data during transmission. Furthermore, our payment processing is PCI-DSS compliant, meaning we follow the highest industry standards for data security. We do not store your full credit card information on our servers.
What currency is used?
Β All transactions are processed in USD.
5. Contact & Business Information
Store Name: Homisu
Email: support@homisu.store
Live chat: website available
Address: 130 Browns Valley Pkwy, Vacaville, CA 95688, United States
Business Hours: Monday β Friday, 09:00 AM β 05:00 PM (PST)